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Thank you for shopping with JoeyPouch. Below are the details of our shipping process.

1. Order Processing Time

All orders are processed within [1–3 business days].
Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, processing may be delayed by a few days.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.Delivery times are estimates and may vary depending on location and external factors.

3. Shipping Destinations

If your location is not available at checkout, shipping to your country may not be supported yet.

4. Shipment Confirmation & Tracking

Once your order has shipped, you will receive a confirmation email with tracking information.
Tracking numbers usually become active within 24–48 hours.

5. Customs, Duties, and Taxes

JoeyPouch is not responsible for any customs fees, duties, or taxes applied to your order.
All fees imposed during or after shipping are the customer’s responsibility.

6. Delays & Lost Packages

We are not responsible for shipping delays caused by carriers, customs clearance, weather conditions, or other circumstances beyond our control.

If your order is lost or significantly delayed, please contact us and we will assist you as much as possible.

7. Incorrect Address

Please ensure that your shipping address is correct at checkout.
We are not responsible for orders delivered to an incorrect address provided by the customer.

8. Contact Us

If you have any questions about shipping, please contact us at:

📧 Email: info@joeypouch.store
🏬 Store Name: JoeyPouch