Shipping policy

Thank you for shopping with JoeyPouch. Below are the details of our shipping process.

1. Order Processing Time

All orders are processed within [1–3 business days].
Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, processing may be delayed by a few days.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.Delivery times are estimates and may vary depending on location and external factors.

3. Shipping Destinations

If your location is not available at checkout, shipping to your country may not be supported yet.

4. Shipment Confirmation & Tracking

Once your order has shipped, you will receive a confirmation email with tracking information.
Tracking numbers usually become active within 24–48 hours.

5. Customs, Duties, and Taxes

JoeyPouch is not responsible for any customs fees, duties, or taxes applied to your order.
All fees imposed during or after shipping are the customer’s responsibility.

6. Delays & Lost Packages

We are not responsible for shipping delays caused by carriers, customs clearance, weather conditions, or other circumstances beyond our control.

If your order is lost or significantly delayed, please contact us and we will assist you as much as possible.

7. Incorrect Address

Please ensure that your shipping address is correct at checkout.
We are not responsible for orders delivered to an incorrect address provided by the customer.

8. Contact Us

If you have any questions about shipping, please contact us at:

📧 Email: joeypouchco@gmail.com
🏬 Store Name: JoeyPouch

No limitations

With the JoeyPouch toddler carrier, the possibilities are endless. Whether you're heading to the beach, trekking through forests, exploring museums, or navigating bustling city streets, there are no limitations. This versatile carrier empowers you to go wherever your adventures take you with your little one in tow. Its durable design and comfortable features ensure that you can explore freely, making every outing an exciting journey for both you and your child.

Easily lift your toddler and set them down without any hassle or stress

Once your llittle ones start toddling around, they're constantly signaling for a lift up, a put down, and then up again. While traditional carriers have you strapping them in tight to keep them close, JoeyPouch simplifies the whole routine. It lets you effortlessly scoop them up when they want to be snuggled and put them down when they're ready to explore on their own.

FAQ

How long does it take to receive my order?

Domestic shipping can take up to 5 business days. Due to global supply chain challenges, shipping times could be longer than usual.

Please read our Shipping Policy for more information.

Are baby carriers safe for babies under 9 months?

Our products are approved for children from 9 months up to approximately 4 years old, weighing between 8–20 kg.

Are there different sizes of Joeypouch carriers?

All our carriers are the same size and can be used for children from 9 months to 4 year up to 20 kg. There are no different sizes.

Is the payment infrastructure reliable for purchases I will make from your website?

Developed with the principles of "secure shopping" and "privacy of personal information" in mind, it operates with advanced communication protocols, including the 3D Secure system infrastructure.

Do you offer refunds?

Yes, we offer full and partial refunds.

Please visit our Refund Policy for the full details.

How can I track my order?

You can track your order using the shipment tracking code that we will share with you after we hand it over to our contracted shipping companies.