Privacy policy

This Privacy Policy describes how JoeyPouch we collects, uses, and discloses your personal information when you visit or make a purchase from JoeyPouch.

1. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device.

When you make a purchase or attempt to make a purchase, we collect certain information from you, including:

  • Name

  • Billing address

  • Shipping address

  • Payment information (including credit/debit card details processed securely by third-party providers)

  • Email address

  • Phone number

We refer to this information as “Order Information.”

2. How We Use Your Personal Information

We use the Order Information that we collect generally to:

  • Fulfill orders placed through the Site

  • Process payments and arrange shipping

  • Communicate with you

  • Screen orders for potential risk or fraud

  • Provide you with information or advertising relating to our products or services (when in line with your preferences)

3. Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above.
For example:

  • We use Shopify to power our online store

  • We may use payment gateways, shipping companies, and analytics tools

We may also share your Personal Information to comply with applicable laws and regulations or to protect our rights.

4. Cookies

We use cookies to improve your browsing experience and to understand how customers use our Site.
You can choose to disable cookies through your browser settings, but this may affect the functionality of the Site.

5. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

6. Data Security

We take reasonable precautions and follow industry best practices to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request correction or deletion of your personal information

To exercise these rights, please contact us using the information below.

8. Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or regulatory reasons.

9. Contact Information

For more information about our privacy practices, or if you have questions, please contact us at:

📧 Email: joeypouchco@gmail.com
🏬 Store Name: JoeyPouch

No limitations

With the JoeyPouch toddler carrier, the possibilities are endless. Whether you're heading to the beach, trekking through forests, exploring museums, or navigating bustling city streets, there are no limitations. This versatile carrier empowers you to go wherever your adventures take you with your little one in tow. Its durable design and comfortable features ensure that you can explore freely, making every outing an exciting journey for both you and your child.

Easily lift your toddler and set them down without any hassle or stress

Once your llittle ones start toddling around, they're constantly signaling for a lift up, a put down, and then up again. While traditional carriers have you strapping them in tight to keep them close, JoeyPouch simplifies the whole routine. It lets you effortlessly scoop them up when they want to be snuggled and put them down when they're ready to explore on their own.

FAQ

How long does it take to receive my order?

Domestic shipping can take up to 5 business days. Due to global supply chain challenges, shipping times could be longer than usual.

Please read our Shipping Policy for more information.

Are baby carriers safe for babies under 9 months?

Our products are approved for children from 9 months up to approximately 4 years old, weighing between 8–20 kg.

Are there different sizes of Joeypouch carriers?

All our carriers are the same size and can be used for children from 9 months to 4 year up to 20 kg. There are no different sizes.

Is the payment infrastructure reliable for purchases I will make from your website?

Developed with the principles of "secure shopping" and "privacy of personal information" in mind, it operates with advanced communication protocols, including the 3D Secure system infrastructure.

Do you offer refunds?

Yes, we offer full and partial refunds.

Please visit our Refund Policy for the full details.

How can I track my order?

You can track your order using the shipment tracking code that we will share with you after we hand it over to our contracted shipping companies.